Refund Policy

Eligibility overview

Cloudquery Core invoices offline after confirming scope. This policy explains when fees for programs and consultations may be refunded. Statutory consumer rights in Germany remain unaffected where they apply.

Timeframe

For self-paced digital programs, you may request a full refund within 14 days of purchase if you have accessed fewer than two modules and have not downloaded more than one worksheet pack. For live workshops, cancellation requests must arrive at least 7 full days before the scheduled start for a full refund.

Full refunds

We issue a full refund when (a) we cancel a session and cannot offer a suitable alternative within 30 days, (b) you cancel a live workshop within the timeframe above, or (c) a confirmed technical fault prevents access to purchased materials for more than 72 consecutive hours and we cannot restore access.

Partial refunds

If you withdraw from a multi-session Works Council Circle after the first facilitated meeting, we may refund 40% of the fee provided written notice arrives before the second meeting. Partial refunds are not available once a Schedule Studio rota review has been delivered.

Non-refundable items

Completed Hourglass Brief written deliverables, customized case packs already prepared for your organization, and third-party examination or association fees (if ever collected on your behalf) are non-refundable.

Refund process

Email hello@cloudquery-core.digital with your invoice number, program name, and reason. We confirm receipt within two business days and request any missing details.

Processing time and method

Approved refunds are processed within 10 business days to the original payment method used for the invoice. Bank transfer refunds may take additional time depending on your institution.

Cancellation by Cloudquery Core

If we must cancel and no alternative date works for you, you receive a full refund of amounts paid for the cancelled component.

Exceptions

We may refuse a refund where materials were shared in violation of our Terms, where access credentials were redistributed, or where a chargeback is already open for the same invoice. Mandatory consumer withdrawal rights, when applicable, take priority over this policy.

Contact for refund requests

Cloudquery Core · Street: Eschenweg 52; City: Pößneck; State/province/area: Freistaat Thüringen; Zip code: 07374; Country: Germany · Phone: 03647 78 82 77 · Email: hello@cloudquery-core.digital